COVID-19 Updates

SCCHA Operating Status (as of April 23, 2020)

Due to public health directives concerning the transmission of COVID-19, SCCHA's building remains closed to the public until further notice. Updates will be posted on this page.

You may contact our Customer Service at (408) 275-8770 from 7:30 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m., Monday through Friday. Response and processing times may be delayed.

Section 8 Temporary Policy Changes During COVID-19 Crisis

Click here: List of temporary policy changes to SCCHA's Housing Choice Voucher (HCV) program in response to the COVID-19 pandemic.

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SCCHA Is Processing Voucher-Related Requests

Staff has resumed processing of voucher-related requests as of April 8, 2020, including annual reexaminations, income change requests, rent increases, move requests, new unit inspections, changes to household composition, etc.
Housing Authority staff is working to process the backlog of requests received during our full closure from March 16 - April 7, thank you for your patience.

Income Loss Due to COVID-19

Voucher holders: Please complete this online form if you have experienced a loss of income due to COVID-19. You will use the 'e-signature' function to electronically sign your form and submit it to SCCHA online. You must have a valid email address to sign and submit the form.

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SCCHA Is Not Conducting Regular Housing Quality Standards Inspections

SCCHA is not conducting regular Housing Quality Standards inspections until further notice. All scheduled regular Housing Quality Standards inspections are cancelled and will be re-scheduled at a later time.

Contacting SCCHA While We Are Closed to the Public:

  • Many requests can be submitted to us online using the Tenant Portal or Owner Portal - register today! Email, phone, fax and U.S. Mail are also options.
  • Clients can also deposit documents in the drop box located outside our 505 W. Julian Street office.
  • Clients may submit their Request for Tenancy Approval (RFTA) via email to


Important Phone Numbers:

  • Customer Service: 1-408-275-8770
  • Owner/Landlord Hotline: 1-888-827-7091
  • Tenant Portal Hotline: 1-888-827-7090

Remember that we are all in this together, please let compassion and thoughtfulness for others guide your actions.