COVID-19 Updates

SCCHA Operating Status (as of April 23, 2020)

Due to public health directives concerning the transmission of COVID-19, SCCHA's building remains closed to the public until further notice. Updates will be posted on this page.

You may contact our Customer Service at (408) 275-8770 from 7:30 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m., Monday through Friday. Response and processing times may be delayed.

Section 8 Temporary Policy Changes During COVID-19 Crisis

Click here: List of temporary policy changes to SCCHA's Housing Choice Voucher (HCV) program in response to the COVID-19 pandemic.

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Victims of Domestic Violence

Víctimas de la Violencia de Género

Nạn Nhân Của Bạo Hành Gia Đình

Many victims of domestic violence may be feeling trapped at this time because of job loss and sheltering in place requirements. Sheltering in place requirements do not require anyone to remain in a violent or unhealthy situation. If you seek an emergency transfer from your home, please complete this form and submit it to your Housing Specialist. For further information on what you can do to protect yourself, contact the National Domestic Violence Hotline at https://www.thehotline.org/

Tiếng Việt Nhiều nạn nhân của tình trạng bạo hành gia đình có thể cảm thấy bị mắc kẹt vào thời điểm này do mất việc làm và yêu cầu phải ở tại nơi trú ẩn. Yêu cầu ở tại nơi trú ẩn không buộc bất kỳ ai phải chấp nhận hành vi bạo hành hoặc không lành mạnh. Nếu quý vị muốn chuyển khẩn cấp ra khỏi nơi ở của mình, vui lòng hoàn thành mẫu này và gửi cho Chuyên viên Nhà ở của quý vị. Để biết thêm thông tin về những gì quý vị có thể làm để bảo vệ chính mình, hãy liên hệ Đường dây nóng Bạo hành Gia đình Quốc gia tại https://www.thehotline.org/

Español Muchas víctimas de la violencia de género pueden verse atrapadas en este momento debido a la pérdida del empleo y a los requisitos de acogida vigentes. Los requisitos de acogida vigentes no requieren que nadie se encuentre en una situación de violencia o insalubridad. Si busca un traslado de emergencia desde su casa, por favor, complete este formulario y envíelo a su especialista en alojamiento. Para obtener más información sobre lo que puede hacer para protegerse, póngase en contacto con la Línea Nacional contra la Violencia de Género en https://www.thehotline.org/

 

SCCHA Is Processing Voucher-Related Requests

Staff has resumed processing of voucher-related requests as of April 8, 2020, including annual reexaminations, income change requests, rent increases, move requests, new unit inspections, changes to household composition, etc.
 
Housing Authority staff is working to process the backlog of requests received during our full closure from March 16 - April 7, thank you for your patience.

Income Loss Due to COVID-19

Voucher holders: Please complete this online form if you have experienced a loss of income due to COVID-19. You will use the 'e-signature' function to electronically sign your form and submit it to SCCHA online. You must have a valid email address to sign and submit the form.

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SCCHA Resumes Conducting Regular Housing Quality Standards Inspections

SCCHA has coordinated with Nan McKay & Associates Inspections (NMAI) to resume regular inspections as of August 2020. NMAI has instituted new safety precautions to avoid the spread of COVID-19:

  • NMAI will conduct inspections using a contactless process that includes a simple health questionnaire, physical distancing, and the use of personal protective equipment such as gloves and masks.
  • Inspections may be rescheduled to accommodate conditions that place the tenant or the inspector at risk.

Contacting SCCHA While We Are Closed to the Public:

  • Many requests can be submitted to us online using the Tenant Portal or Owner Portal - register today! Email, phone, fax and U.S. Mail are also options.
  • Clients can also deposit documents in the drop box located outside our 505 W. Julian Street office.
  • Clients may submit their Request for Tenancy Approval (RFTA) via email to RFTA@scchousingauthority.org.

 

Important Phone Numbers:

  • Customer Service: 1-408-275-8770
  • Owner/Landlord Hotline: 1-888-827-7091
  • Tenant Portal Hotline: 1-888-827-7090

Remember that we are all in this together, please let compassion and thoughtfulness for others guide your actions.