Note: Applicants to certain programs, such as; Veterans Affairs Supportive Housing (VASH), Chronically Homeless Direct Referral (CHDR), Family Unification Program (FUP) and Non-Elderly Disabled (NED) are directly referred from service providers.
To prepare for the intake appointment, you will need to complete the application and bring all information requested in the appointment letter. Normally this includes:
Do not sign any of the documents as you will need to sign them in front of your Eligibility Specialist.
Arrive to the intake appointment 15 minutes in advance and check in with the receptionist. All family members 18 years old and older will need to be present at this appointment.
During the appointment, the Eligibility Specialist will:
After the appointment, the Eligibility Specialist will obtain any necessary third-party verification, determine if the application can be approved, and calculate the assistance amount.
Once a eligibility determination is made, you will be notified in writing if you are approved or denied.
When you receive your letter advising that you have been determined eligible for assistance, you will also be assigned a date and time for your scheduled voucher briefing.
At the voucher briefing, you will learn your obligations under the program and will receive your Request for Tenancy Approval (RFTA) packet. Once you receive your RFTA, you may begin searching for your new home.
If the application is denied, which is often due to over-income, negative background check or non-compliance with the eligibility process, you will receive a letter advising of the denial and your right for an informal review.